WatchGuard® LiveSecurity®
Service Support
In a world of rapidly escalating
new threats, even the most comprehensive security
solution will fail without constant vigilance. But
who has time when there are still only 24 hours in
a day? WatchGuard knows what you're up against, and
has the service and support options to back you up.
Out of the box, every WatchGuard
security appliance and server security product is
backed by the WatchGuard LiveSecurity Service, simply
the most comprehensive bundled support offering in
the industry. By activating your subscription, you're
covered from day one with a renewable suite of services
unmatched by the competition:
Software Updates
Hackers never sleep. That's why your LiveSecurity®
Service subscription gives you access to on-going
functional enhancements for your WatchGuard® product,
along with updates to address specific threats when
they occur. And you're not limited to minor software
patches; new software versions are available to active
LiveSecurity subscribers throughout the supported
life of the product at no additional cost - even for
product add-ons and optional components.
Technical
Support
When you need assistance, our expert teams are ready
to help. Your LiveSecurity® Service subscription
includes these world-class WatchGuard® technical
support resources at no additional cost:
| • |
Highly-trained team of support
representatives |
| • |
Assisted technical support
cases |
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Four-hour targeted maximum
response time |
| • |
Representatives available Monday
- Friday, 6 AM - 6 PM local time* |
Security Broadcasts
As the frequency of new attacks and vulnerabilities
continues to surge, the task of ensuring that your
network is secure becomes even more challenging.
WatchGuard helps customers by absorbing
this burden. Our Rapid Response Team, a dedicated
group of network security experts, monitors the Internet
to identify emerging threats, then delivers LiveSecurity
Service alerts that tell you specifically what you
can do to address each new menace.
Self-Help
Resources
In addition to providing you with direct personal
support, your LiveSecurity® Service subscription
entitles you to access a variety of on-line tools
which are specifically designed to answer many of
the more common questions you may have regarding the
technical aspects of installing, configuration, and
maintaining your WatchGuard® products.
Please visit the WatchGuard
website for further information.
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